At Airmo, we prioritize continuous improvement to ensure we can provide reliable performance of our systems and tools with the most efficient operations — for us and our customers. In 2025, we are taking steps to formalize this important part of our culture.
Asking the Right Questions
Ensuring Airmo customers are satisfied with their orders starts with improving our process at the front end of the sale and asking the right questions.
Questions like — what pressure medium (liquid, gas) are you using? What processes are you using this for? — help us understand what our customer needs and how we can serve them best. We focus on the technical side of our product offerings to ensure the best outcome over the long term of our relationship.
Continuous Improvement in Customer Service
We aim to provide immediate follow-up for any questions or problems that arise, so we can deliver high quality support in a timely manner. Establishing prompt customer service as a part of our formal product offerings has improved our operations and helps us better serve our customers.
Customer service metrics are part of our bonus program to promote excellence in customer support across the company. Our shop’s commitment to meet deadlines and more accurately track shipments has led to our on-time shipment rates in excess of 90%.
All these changes are rooted in our belief that customers are the most important part of our business. Our ongoing support after the sale of each system and tool not only adds value but ensures greater safety when you choose Airmo products.
Data-Driven Decisions
Airmo monitors every aspect of our business in real-time, from pricing to material purchasing to efficiency on the shop floor. This process has become a reliable gauge when determining price adjustments, so we can be mindful when increases are warranted.
This approach also guides small improvements or major product upgrades to our tools. All team members are key in executing this process. Production staff are encouraged to consider if there’s a better way to build a system or tool or manufacture a part and close the loop by approaching the engineers. Updated engineering drawings lay out not only a better system or tool, but one that is easier and more time efficient to make.
Customer Influence
We often receive customer feedback that helps us improve our products and we appreciate this communication. One recent improvement to our HPS units resulted from a customer request for the addition of hinged door and wireless foot pedal options.
Convenience is an integral part of keeping a customer’s operations running smoothly. The components that make up these HPS units were previously accessed only by unscrewing the back panel of the unit. Thanks to customer feedback, we’ve made it easier to access these components through the hinged door, allowing for immediate access when servicing your unit on-site. Another request was for a wireless foot pedal at various locations within the shop. This allows the HPS unit to be rolled from one location to another.
Improving Within Patents
Every system, tool and part that Airmo manufactures is patented, and our patents are specific to our process. We are mindful of our patents, and yet as a company that is almost 80 years old, there are very few areas regarding our systems and tools that have not already been updated over the years.
Patents restrict what we can change unless we are manufacturing a completely new system or tool. Any change that affects the function of a system or tool, whether it’s an upgrade or not is filed as an addendum on the patent. We 100% test our systems and tools so our customers can trust their performance. This ensures Airmo’s continued promise of safety.
